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1. Why
should you hire us?
We are an accredited Maid Agency and a member of the Association of Employment
Agency, Singapore. Our agency provides selected, well trained and quality maids and we value the needs of our customers.
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2. Are
you a Licensed Maid Agency?
Yes. We are a Licensed Maid Agency. We have a license to operate Maids Recruitments and Deployment.
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3. How long does it take to get a maid from overseas?
It takes anywhere from one week to four weeks for a maid to arrive and start work. In some cases, it may also be dependent on the country that the maid is from.
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4. What is the maid levy?
As per Ministry of Manpower's (MOM) regulation, an employer needs to pay the maid levy, which is a form of monthly tax, paid to government on every single foreign domestic worker employed in republic of Singapore.
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5. How much is the maid levy?
The Levy is $265 per month. However, if your have children aged less than 12 years old or live with elderly persons aged 65 years old and above, the levy is reduced to $170 per month. CPF Board, as the collection agent, collects the Levy on behalf of MOM.
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6. What
are the countries that I can employ a maid from?
You can only employ maid from MOM's (Ministry of Manpower) approved source of countries for FDW (Foreign Domestic Workers). The countries are: Malaysia, Philippines, Indonesia, Thailand, Myanmar, Sri Lanka, India and Bangladesh.
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7. What is a security bond and how much is it?
The employer is responsible for the repatriation of the maid. You are required to post a security deposit (bond) of $5,000 per maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond).
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8. What are the alternatives available against the $5,000 security deposit?
You can purchase an insurance policy with various options from Anda, NTUC Income, and others to avoid making the $5,000 deposit. However, you may (depending on the insurance package and options you purchase) still be liable for the $5,000 if you fail to repatriate the maid.
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9. What is the Personal Accident Insurance?
Employers are required to purchase personal accident insurance coverage for the maid, the minimum sum insured is $10,000. You can purchase such insurance with various options at the following:
Augaries Insurance
116 Lavender Street #02-05
Pek Chuan Building
Singapore 338730
Tel: 6293 6232
ANDA Insurance Agencies Pte Ltd
60 Eu Tong Sen Street
#01-13/14 Furama Hotel & Shopping
Centre
Singapore 059804
Tel: 6534-2288
NTUC Income Insurance Cooperative Ltd
75 Bras Basah Road
NTUC Income Centre
Singapore 189557
Tel: 6336-3322
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10. Does my maid need to undergo medical check ups?
Yes. Within 14 days of your maid's arrival to Singapore, she must undergo a medical examination, and certified fit. Thereafter, the maid is required to undergo six-monthly medical screening, for VDRL, pregnancy, and HIV.
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11. Who bears the responsibility for medical expenses of the maid?
As an Employer, you are required to bear the full cost of the medical expense, including hospitalization. It is therefore advisable to have insurance coverage for hospitalization expenses for your maid.
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12. What are the criterias available to claim tax relief for the maid levy?
You may be eligible for tax relief should you meet any of the following conditions:
- You are a married woman and has elected for separate assessment; or
- You are married and your husband is not resident in Singapore; or
- You are separated or divorced or widowed and living with your unmarried child for whom you can claim child relief.
The relief is twice the amount of maid levy paid for one maid. It can only be set off against the earned income of the wife. Single taxpayers are not eligible for this relief. You can get the relief even if the levy is paid by the husband.
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13. How does my maid remit money to her home country?
Should your maid like to send her monthly salary back to her family regularly, you can engage remittance service from the following.
List
of Remittance Service Provider:
ActionPlus Remittance Services
133 New Bridge Road
#03-05CHINATOWN POINT
Singapore 059413
Chinatown
Phone: 6533-3083
E-mail: westernunion@actionplus.com.sg
Ameertech
Remittance Services
291 Serangoon Road
#03-00SERANGOON BUILDING
Singapore 218107
Serangoon
Phone: 6297-7707
J-Dee Remittance Services
2 Beach Road
#01-4791
Singapore 190002
North Bridge Road
Phone: 6294-8720
E-mail: jdeeremit@hotmail.com
Ace
Orient Exchange Pte. Ltd.
400 Orchard Road
#022-28 ORCHARD TOWERS
Postal Code : 238875
Phone No: 67355525
Fax No: 67325575
Brunphil Express (S) Pte Ltd
304 Orchard Road
#02-83 LUCKY PLAZA
Postal Code : 238863
Phone No: 67356204,67356205
Fax No: 67356690
CYS Express Exchange Pte Ltd
3 Shenton Way
#02-05 SHENTON HOUSE more addresses...
Postal Code : 068805
Phone No: 62262088
Fax No: 62260288
GPL
Remittance Pte Ltd
5001 Beach Road
#01-77A GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62912991
King's
Professional Cargo Service
304 Orchard Road
#04-19 LUCKY PLAZA
Postal Code : 238863
Phone No: 67342387
Fax No: 67343991
Lekshmi
Overseas Remittance Agency
304 Orchard Road
#04-25 LUCKY PLAZA
Postal Code : 238863
Phone No: 67364033
Fax No: 67321910
Metro
Remittance Centre
304 Orchard Road
#04-93 LUCKY PLAZA
Postal Code : 238863
Phone No: 67348035
Fax No: 67349326
Ming
Express Pte Ltd
5001 Beach Road
#01-14 GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62977602
Fax No: 62977585
One-Stop
Remittance Centre
304 Orchard Road
#03-30 LUCKY PLAZA
Postal Code : 238863
Phone No: 68340071
Fax No: 68340069
Pinoy
Express Pte Ltd
304 Orchard Road
#02-30/31 & #03-76 LUCKY PLAZA
Postal Code : 238863
Phone No: 67379002,68360046
Fax No: 67379467
Robin
Remittance Trading Centre
304 Orchard Road.
#03-14 LUCKY PLAZA
Postal Code : 238863
Phone No: 62350803
Fax No: 62359115
Tsoimpex
Enterprises
304 Orchard Road
#04-69 LUCKY PLAZA
Postal Code : 238863
Phone No: 68873932
Fax No: 68873142
Valutapos-TKI
Pte Ltd
304 Orchard Road
#02-08 LUCKY PLAZA
Postal Code : 238863
Phone No: 67330055
Fax No: 67372987
WG
Express Remittance
304 Orchard Road
#B1-119 LUCKY PLAZA
Postal Code : 238863
Phone No: 67360892
Fax No: 68360968
Zhongguo
Remittance Centre
710 Ang Mo Kio Avenue 8,
#01-2611
Postal Code : 560710
Phone No: 64584456
Fax No: 64585567
Sonali Exchange Pte Ltd
587 Bukit Timah Road
#03-26, Coronation Plaza
Singapore 269707
Tel: 294-9862
Express Remittance
304 Orchard Road
#04-38 Lucky Plaza
Singapore 238863
Tel: 235-9849
Moneyhome Remittance Express
545 Orchard Road
#13-01 Far East Shopping Centre
Singapore 238882
Tel: 732-8777
AMA Remittance Pte Ltd
7500A Beach Road
#01-326 The Plaza
Singapore 199591
Tel: 293-1992
MoneyNet
Remittance Service Pte Ltd
101 Upper Cross Street
#03-50
People's Parke Centre
Singapore 058357
Tel: 532-1142
Email: moneynet@magix.com.sg
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14. My maid went missing. What do I do?
You should cancel her work permit immediately to stop the levy payment. More information about the subject matter can be found here.
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15. My maid got pregnant. What do I do.
Notify the Work Pass Division (WPD) immediately. More information about the subject matter can be found here.
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16. Can I employ a maid from you on a part-time basis?
We do not offer employment of part-time maids.
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17. What do you mean by "Transfer Maid"?
Transfer Maids are usually already available locally. They do not have to be brought in from another country. Mostly "Transfer Maids" are from another employer whom is seeking a new employer for various reasons such as the expiry of the 2 years contract or discontinuing the service of maid.
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18. What are the obligations of the employer to the maid?
As per Ministry of Manpower's (MOM) regulations, the employer is responsible for following:
- To pay her salary on a timely basis
- To provide adequate food and suitable
- To provide medical care (includes hospitalization)
- To provide a safe working environment
- To give her the respect
- To treat her as a human being.
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19. What are the obligations of the employer to the Immigration Department?
The obligations of the employer to the Immigration Department are stated in the Security Bond.
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20. What documents are needed for a first-time employer?
There are 2 types of employers: Local and Expatriate
A local employer needs to provide following details to process the maids work permit application:
1. Identity Card (as well as those of members of his household)
2. Proof of income in the form of
- Notice of Assessment (and that of the spouse if applicable)
- or his authority to the Ministry of Manpower to verify his income (and his spouse's if applicable) with the Internal Revenue Authority;
- or if he has recently returned after an extended absence, a letter by an officer of the company he is attached to showing
i. His position in the company
ii. His monthly income
iii. The date employment commences
If Notice of Assessment is not available and the Employer has not paid income tax in the current or previous year,
i. his income tax assessment if he was working abroad
ii. and a statement from CPF showing his contribution for the last 3 months, if applicable.
An expatriate employer needs to provide following details to process the maids work permit application:
1. Passport Copy- of self and members of the family
2. Employment pass and dependent pass of family members living with him/her
3. One of the following:
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21. How do I cancel the work permit of my maid?
You can visit the Ministry of Manpower's website for information on cancelling your maid's work permit.
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